**Due to Covid-19 we are experiencing shipping delays within Australia.
We ship can internationally. Free shipping within Australia and New Zealand only.
Yoga Hammocks Australia ships with tracked courier to Australia and New Zealand.
Whilst we strive to have all products in stock, influx of orders can occur and on very rare occasions we may be short stocked, if this occurs we will contact you to offer a substitute product or refund. Our products are customized and this may affect the processing time however our goal is ship your order as soon as possible. We cannot ship on Public Holidays or Weekends and weeks with Public Holidays may result in a longer processing time.
The time it takes for us to have a package ready for shipment varies by order volume an size, for most products this is typically 2-4 days working days.
Hand Made Trapeze, Corde Lisse, Trapeze Boots, Costumes and hand dyed fabric products can take from 3-14 business days to manufacture and process.
For international orders, delivery time may take up to 2-5 weeks from shipping date.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns: If you are not fully satisfied with your order or have ordered the wrong item we will happily refund the original purchase price of your order (as processed via our website) once the items have been returned to us.
Returns must be requested within the 30 days from when it was shipped. We are unable to refund you the cost of returning your item.
Exchanges: We are unable to offer exchanges.
As each piece is custom cut or dyed per order we only accept returns that are unused and in the original condition they were shipped in. However, we want to help ensure your are happy and confident in your purchase, if there are any problems with your purchase on arrival please let us know immediately.
If you have any questions please contact us with any questions before you place your order.
**We cannot accept returns or offer refunds due to shipping delays. The operation of the postal service is outside our control unfortunately!
We accept cancellations and you can request a cancellation within 1 hour of purchase by contacting us with your order number. We can not process cancellations once good have been shipped.
We accept and process refunds or exchanges only if your product is defective on arrival, or if at our fault you have received the wrong product. We are not liable for any damaged or lost parcels, in this situation you must follow through with the postal service company for a refund. If the product is faulty or the error is ours we will reimburse you for the postal costs of returning the item to us.
Please notify us within 10 days of receiving the product if you have a faulty item or received an incorrect shipment. You must return the defective or wrongly shipped product to us within 10 days of notification. Returns after this time-frame can not be accepted.
You will need to provide the following information before we can offer a refund or replacement:
If the product is genuinely defective at our fault or you received the wrong product, we will offer you to choose either a replacement product or store credit to the purchase value and we will send you out your new product.
You are responsible for all the costs associated with the return of the product if it is not a fault on our end and we will not reimburse any associated cost until assessment has been made. We request products returned to be mailed by registered/tracked mail. We accept no responsibility for loss or damage occurring in transit and any problems regarding transit must be dealt with between you and the postal service.
Please contact us if you have any questions.